Sr. Business Analyst, P&C Insurance (Remote)

Crum & Forster is a historic insurance company providing specialty and standard commercial lines insurance products. The Senior Business Analyst will contribute to the planning, design, development, and launching of efficient business systems, focusing on underwriting, claims, and billing processes within the organization.

Responsibilities:

• Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues
• Participate in roadmap planning activities, as required
• Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications
• Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow
• Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems
• Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans
• Participate in research of third-party software products to support purchase or build decisions
• Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization
• Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status
• Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required
• Track and manage issues based on the findings, complete with probable causes and viable solutions
• Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems
• Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support
• Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed

Requirements:

• Bachelor's degree and a minimum of 5-8+ years specialized experience working in a IT Business Analyst or similar capacity
• P&C Insurance experience required
• Extensive experience in overseeing the design, development, and implementation of software solutions, systems, or products in support of underwriting, financial or claims application systems
• Demonstrated project management skills
• Excellent understanding of the organization's goals and objectives
• Excellent analytical and creative problem-solving skills
• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Logical and efficient with keen attention to detail
• Ability to conduct research into systems issues and products as required
• Ability to communicate ideas in both technical and user-friendly language
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Extensive experience working in a team-oriented, collaborative environment
• Experience with Non-Admitted insurance lines strongly preferred