Digital Pathology Field Services Engineer

AVT Technology Solutions GLM is seeking a highly skilled and customer-focused Field Service Engineer to support their cutting-edge digital pathology systems in clinical environments. The role involves ensuring equipment operates at peak performance through preventive maintenance, troubleshooting, and collaboration with healthcare professionals.

Responsibilities:

• Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. – Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards
• Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS)
• Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. – Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues
• – Operate with a flexible schedule, including evenings, weekends, and on-call rotations. – Escalate complex or recurring issues through established channels & procedures for swift resolution
• Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems
• – Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law
• – Manage company resources—tools, parts, and inventory—efficiently. – Adhere to documentation regulatory requirements and established industry quality standards
• Customer Collaboration – Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication

Requirements:

• High school diploma or equivalent required
• 2–3 years of field service or technical support experience in medical devices and laboratory automation
• Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN)
• Hands-on experience with robotic systems, laboratory instruments, and service documentation processes
• Customer-first mindset: patient and collaborative in high-pressure environments
• Strong analytical and problem-solving skills with the ability to work independently and prioritize tasks
• Excellent verbal and written communication; adept at translating technical details for non-technical audiences
• Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement
• Frequent travel (up to 50%), including overnight stays
• Average drive time of 1–4 hours per day; occasional air travel
• Valid driver's license with an acceptable driving record (subject to motor vehicle report review)
• Ability to lift/move up to 50 lbs. with assistance, stand/walk for extended periods, and use standard hand tools
• Comfortable working in hospital & laboratory environments with possible exposure to biohazards; appropriate PPE provided
• Associate or bachelor's degree in engineering, biomedical technology, or a related field preferred