Product Manager, Trust & Safety

Scale AI operates a global two-sided marketplace and is seeking a Senior Product Manager to lead Trust & Safety. This role involves setting the product vision and strategy for fraud detection and prevention systems, ensuring a fair experience for contributors while mitigating fraud risks.

Responsibilities:

• Set the product vision and strategy for Trust & Safety at Scale, shifting the function from reactive incident response to proactive, intelligence-driven fraud prevention
• Own the product roadmap for fraud detection, prevention, and remediation systems — including the Risk Engine, data signals intelligence, anomaly detection, and contributor investigation tooling
• Build a balanced approach to fraud mitigation and growth protection — ensuring T&S interventions don’t unnecessarily throttle the contributor funnel or create friction for legitimate users
• Investigate and deeply understand contributor behavior patterns to identify emerging fraud vectors before they become material
• Drive cross-functional alignment across Ops, EPD, Finance, and executive leadership — independently handling escalations, stakeholder conflicts, and weekly fire drills without requiring constant HM involvement
• Translate complex fraud patterns into clear product requirements for engineering, and partner with data science to build and improve detection models
• Build long-term instrumentation, monitoring, and evaluation capabilities to measure fraud rates, false positive rates, contributor impact, and financial exposure
• Establish business cases quantifying fraud losses and ROI of prevention investments to secure resources and prioritize effectively
• Partner with Finance and Delivery Ops leadership to manage the financial impact of fraud on business profitability