Associate Product Delivery Manager - Remote Nationwide

UnitedHealthcare is focused on simplifying the health care experience and creating healthier communities. The Associate Product Delivery Manager will support the product operating model, project definition, and launch readiness, collaborating with various teams to ensure reliable execution and customer success.

Responsibilities:

• Partner closely with product team members, technology, business teams, external partners, and other stakeholders to support discovery work for new features and integrations (Strategy)
• Partner to move a domain-aligned portfolio of projects through Surest product operating model activities (PI planning), including prep activities and definition clarity (Design)
• Collaborate with product owners, other analysts, and vendors to document complex business logic within domain of responsibility and across platform integrations (Design)
• Create, document, communicate, operate, and maintain repeatable systems and processes as components of Surest's product operating model - standardizing rituals, templates, and ways of working that scale across product teams (Product Operating Model)
• Help operationalize metrics and feedback loops so the product team has clear, actionable insight into adoption and performance (Discovery, Product Operating Model)
• Dive into the data and systems using SQL to understand trends, surface adoption patterns, and troubleshoot issues (Strategy, Launch)
• Support launch readiness, including writing descriptions of new features and leading live demos/presentations to prepare go-to-market and operations teams (Launch)
• Contribute to the creation of product marketing pieces, employing a point-of-view on customer impact and business goals based on SME knowledge of individual project purpose and technology build (Launch)
• Facilitate timely, audience-appropriate communication across product, engineering, GTM, and operations partners - ensuring stakeholders have the context they need at the right moment in the lifecycle (Design, Build, Launch)
• Help maintain the product team's tooling and information ecosystem (e.g., JIRA, Teams channels and automations, Sharepoint & Loop knowledge bases, Looker & PowerBI dashboards) so workflows, roadmaps, and decisions stay transparent and current (Product Operating Model)
• Monitor product health and user feedback signals post-launch, synthesizing insights and routing them to the appropriate product, engineering, or operations owners for action and follow-through (Launch)
• Work with product managers and technology to specify test and acceptance criteria for user acceptance testing, including documenting the test plan and scenarios; participate in UAT to validate solutions meet requirements (Build)

Requirements:

• 4+ years of experience in technology, insurance, or healthcare fields
• 2+ years of experience in a role requiring regular collaboration with another business function, demonstrating the ability to communicate effectively with stakeholders and partners outside own function (technology, operations, clinical, sales, and marketing). Ability to design, document, and continuously improve repeatable processes in a cross-functional environment
• 1+ years of experience delivering concise technical writing and process documentation
• 1+ years of experience in independently conducting quantitative analysis (using a business intelligence tool or direct data manipulation, e.g., Microsoft Excel tables & charts)
• Undergraduate degree in technical, business, or analytical field
• 1+ years' experience with product development and its principles including career experience that demonstrates the ability to successfully operate in an environment with ambiguity and continuous prioritization (e.g., agile methods), manage multiple workstreams and priorities, and orientation to enabling and influencing others to complete work
• 1+ years' experience presenting to decision-makers and/or users/customers
• Experience operationalizing metrics, dashboards, or feedback loops that informed product or operational decisions
• Knowledge and experience in a healthcare environment with HIPAA requirements
• Demonstrated ability to learn and use technical tools/methods (e.g., SQL, advanced Excel, SaaS logs, prototyping tools); SQL is not required coming in, but you will learn and use it regularly in this role
• Experience administering or power-using product/project tools such as JIRA and Aha!
• Experience creating process maps and employing other prototyping methods
• Strong interpersonal, influencing, and systems-thinking skills demonstrated through documented performance results