Key skills
JavaSpring BootSpringCRMCommunicationCollaboration
About this role
Greetings of the day..!
Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients’ most pressing needs and challenges. We are currently looking for “Amazon Connect Voice Engineer” - Remote
Position: Amazon Connect Voice Engineer with Java
Location: Remote
Amazon Connect Voice Engineer with Java and voice/telephony background (IVR, call routing) with my direct client at Remote locations for 6+ Months of contract. Please find the job description below and let me know your level of interest.
Prefer independent candidates
Responsibilities:
- Design, develop, and implement solutions using Amazon Connect for contact center operations
- Configure and manage voice workflows, call routing, IVR systems, and integrations
- Develop and maintain backend services and integrations using Java
- Collaborate with cross-functional teams to gather requirements and translate them into scalable voice solutions
- Integrate Amazon Connect with external systems (CRM, APIs, databases)
- Troubleshoot and resolve issues related to voice infrastructure and contact center operations
- Optimize system performance, call flows, and customer experience
- Ensure high availability, security, and compliance of voice systems
- Support deployment, testing, and production releases
Required Skills:
- Strong experience with Amazon Connect (contact flows, routing, integrations)
- Solid understanding of voice engineering concepts (IVR, SIP, telephony systems, call routing)
- Proficiency in Java development (Spring Boot or similar frameworks preferred)
- Knowledge of REST APIs and microservices architecture
- Experience integrating voice platforms with CRM or third-party systems
- Strong problem-solving and troubleshooting skills
- Excellent communication and collaboration abilities
Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Thanks & Regards
John Wilson
Momento USA | Exceeding Customer Expectations…
440 Benigno Blvd, Unit#A-5 2nd Floor, Interstate Business Park, Bellmawr, NJ 08031
Direct: / Ext 1017; Fax:
Email: Web:
Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.