Customer Success Manager Technical Specialist

IBM Corporation is a leading technology company, and they are seeking a Customer Success Manager Technical Specialist. This role involves overseeing webMethods integration accounts, managing integration architecture demands, and ensuring customer satisfaction while driving the adoption of webMethods for enterprise clients.

Responsibilities:

• Oversee webMethods integration accounts based on the platform's complexity and the strategic oversight needed for enterprise clients
• Manage integration architecture demands in regard to middleware technologies, API management, and enterprise integration patterns
• Participate with high-level stakeholders, manage customer expectations, and navigate the complexities of enterprise projects to address escalations and drive the adoption of webMethods, while maximizing the platform's value for the client
• Lead technical discussions with development and operations teams, providing best practices and guidance to ensure that the webMethods platform functions efficiently within the broader enterprise IT ecosystem
• Leverage experience in architectures and platforms to anticipate potential challenges during implementation and post-deployment
• Handle webMethods integration implementations for multi-system environments, legacy systems, and modern cloud-based applications using technical background to oversee data migration, address performance bottlenecks, and ensure the security and scalability of integrated systems
• Manage post-sales relationship with the customers in close alignment with the sales department
• Track and drive adoption of software against success plans and monitor ongoing state and alignment to goals via quarterly business reviews
• Liaise between customers and the company
• Manage escalations along with support, sales, services, and other departments
• Identify and recognize new sales opportunities, be responsible for retention rates in a defined customer set and contributing towards overall account planning and strategy

Requirements:

• Master's degree or equivalent in Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree)
• one (1) year of experience as a Customer Success Manager or related
• One (1) year of experience must include utilizing Cloud-enabled Integration Platform as a Service (iPaaS)
• Business to Business Integration (B2Bi)
• Application Programming Interface (API)
• Linux
• Microsoft Azure cloud
• Amazon Web Services (AWS) cloud
• Project Management