Areti Group | B Corp™Remote
Enterprise Customer Success Manager Strategic Enterprise Accounts | SaaS | AI | HR & Benefits Technology - US
United States of America
Full Time
4 hours ago
$120,000 - $140,000 USD
Visa Sponsor
Key skills
Enterprise SaaSCustomer Success ManagementStrategic account planningExecutive stakeholder presentationHR TechnologyBenefits TechnologyWorkforce Management platformsEmployee Experience platformsAI platformsCustomer retentionCustomer growthStakeholder managementStrategic planningAISaaSCustomer SuccessSales
About this role
Areti Group is a B Corp™ focused on providing innovative solutions in the HR and benefits technology space. They are seeking a highly commercial Enterprise Customer Success Manager to manage strategic customer relationships, drive business outcomes, and ensure customer retention and growth.
Responsibilities:
- Own a strategic enterprise customer portfolio
- Drive customer retention and growth
- Build executive-level relationships
- Deliver strategic business reviews
- Identify commercial opportunities
- Influence product and roadmap discussions
- Partner closely with Product, Sales and Delivery teams
- Support onboarding, adoption and transformation initiatives
Requirements:
- Experience managing enterprise SaaS customers
- Experience owning strategic customer relationships
- Experience managing renewals and expansion opportunities
- Experience presenting to executive stakeholders
- Strong commercial acumen
- Experience creating and executing strategic account plans
- Product-focused mindset
- Ability to navigate complex stakeholder environments
- Desire to remain hands-on with customers and outcomes
- HR Technology experience
- Benefits Technology experience
- Workforce Management platforms
- Employee Experience platforms
- Global enterprise customer exposure
- Implementation experience
- AI platform experience