Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone
Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling
Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority
As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders
Ensures all invoices are entered into AP system
Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments
Documents and escalates variances with internal resources and vendors per department procedures
Provides SharePoint and CMMS data entry and updates under direction of an HTM leader
Compiles reports
Coordinates meeting planning and event logistics
Other duties as assigned

Associates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environment
Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters
Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities
Effective use of Outlook, excel and other business software
Demonstrates accuracy, thoroughness, and orderliness in performing job duties
Ability to work independently and as part of a team
Excellent customer service and communication skills
Ability to prioritize multiple, simultaneous work requests
Strong interpersonal, organizational and customer service skills
Ability to maintain a calm, professional demeanor under pressure

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short
and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Clinical Engineering Customer Advocate

Key skills