Key skills
Account ManagementSalesSaaSPOS TechnologyConsultative SellingTechnical SolutioningRequirements GatheringContract NegotiationPricing NegotiationRetail Industry ExperienceCommunicationCollaboration
About this role
Square is a company that has evolved to provide integrated, omnichannel solutions for sellers. They are seeking a Mid-Market Account Manager to drive growth and retention of mid-market accounts within their Retail vertical, serving as a trusted advisor to retail business owners and helping them scale using Square's ecosystem.
Responsibilities:
- Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
- Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
- Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
- Act as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams
- Negotiate contracts for use-case expansion and retention of your sellers
- Deliver white-glove client service, ensuring resolution of seller issues
- Inform operations and program design for this segment at scale
Requirements:
- 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
- Proven success growing and retaining a book of business
- Consistent over-performance on key metrics and revenue targets
- Strong discovery and consultative selling skills
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Demonstrated success retaining and expanding strategic accounts
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
- Growth mindset, empathetic collaborator, and positive team player
- Experience in the retail industry preferred, but not required