Senior Technical Services Engineer (Public Safety Software) - Remote
United States of America
Full Time
1 day ago
No H1B
Key skills
AssemblyCommunication
About this role
CentralSquare Technologies is a trusted provider of public sector software in North America, serving over 8,000 agencies with a comprehensive cloud-based platform. They are seeking a Senior Technical Services Engineer to prepare, configure, and test computer hardware and software for deployment, ensuring seamless technology rollouts for public safety applications.
Responsibilities:
- Hardware Assembly & Prep: Unboxing, assembling, and cabling computers, servers, and peripheral hardware
- Software Installation & Imaging: Loading operating systems, applying patches, and creating/deploying disk images to workstations
- System Testing & QA: Testing components and system functionality to ensure they meet specifications before shipping to customers or users
- Troubleshooting: Diagnosing hardware failures and software compatibility issues during the setup process
- Inventory & Asset Management: Maintaining inventory of components, documenting serial numbers, and updating asset management systems
- Documentation & Reporting: Generating reports on PC performance and ensuring documentation is accurate for deployment
Requirements:
- Technical Proficiency: Knowledge of PC hardware components, troubleshooting techniques, and operating systems (Windows, macOS, Chrome OS)
- Networking Basics: Familiarity with IP addressing, networking hardware, and LAN/WAN cabling
- Physical Dexterity: Capability to handle heavy computer equipment, including servers, monitors, and networking gear
- Detail-Oriented: Strong focus on quality assurance to ensure exact configurations
- Communication: Ability to work with both IT/Dev teams and non-technical staff
- Bachelors Degree in Information Technologies or similar, or equivalent experience
- 7+ years working as a Technical Services Engineer or similar
- A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance
- Industry certifications like CompTIA A+ are highly preferred