Customer Service Representative

Risus Talent Partners is seeking a Customer Service Representative for their Strategic Account Services department. This role is focused on managing customer relationships, ensuring exceptional service, and coordinating activities across various teams to enhance customer satisfaction.

Responsibilities:

• Serve as the primary day-to-day contact for assigned Strategic and National Account customers
• Build and maintain strong customer relationships through proactive communication and responsiveness
• Provide exceptional customer service while managing customer expectations and resolving concerns
• Process and manage customer orders, ensuring timely and accurate execution
• Coordinate customer requests, inventory updates, pricing inquiries, and service-related activities
• Gather and prepare pricing review information for new and existing customer accounts
• Maintain accurate customer, product, and account information within company systems
• Enter and maintain product specifications and account documentation within ERP platforms
• Act as the communication hub between customers, sales, operations, purchasing, logistics, and internal support teams
• Coordinate activities across multiple locations to ensure customer needs are met
• Collaborate with internal teams to improve service levels and enhance the overall customer experience
• Monitor customer activity and proactively identify service concerns
• Track customer issues through resolution, providing regular updates and follow-up communication
• Support strategic account initiatives, customer programs, and special projects as assigned
• Learn and effectively utilize internal systems, including Amtech, Encore, and other business platforms
• Perform other duties as assigned

Requirements:

• Experience in Customer Service, Account Management, Sales Support, Customer Success, Order Management, or Inside Sales
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong sense of urgency and responsiveness to customer needs
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and problem-solving abilities
• Experience serving as a primary point of contact for customers and internal stakeholders
• Proficiency with ERP, CRM, or order management systems
• High School Diploma or equivalent required
• Experience supporting Strategic Accounts, National Accounts, or Key Accounts
• Experience within packaging, manufacturing, distribution, logistics, or supply chain environments
• Experience working across multiple locations or business units
• Familiarity with Amtech, Encore, or similar ERP platforms
• Background in account coordination, inside sales, customer success, or related customer-facing functions