Sr. Product Manager - Senior Living

PointClickCare is a leading health tech company focused on transforming how senior living providers deliver care. They are seeking a Senior Product Manager for their Senior Living products to own product strategy, collaborate with cross-functional teams, and drive product outcomes that enhance the resident experience.

Responsibilities:

• Own product strategy, roadmap, and execution for your portion of the Senior Living products
• Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user
• Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery
• Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities
• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve
• Identify, communicate, and bring the right people together to manage risks timely and effectively
• Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points
• Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment
• Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases
• Understand the broader product portfolio and how solutions work together to create value for customers
• Participate in industry events, and lead customer and partner facing engagements as a product expert
• Understand competitive landscape
• Inspire, energize, and motivate cross-functional teams

Requirements:

• Bachelor's Degree in business, computer science, or computer engineering
• 5+ years of Software Product Management experience
• Experience working in healthcare technology is a plus
• Experience working with Cloud - Azure hosted environments
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products
• Strong written and oral communication skills with internal and external stakeholders
• Solid understanding of Agile practices
• Experience managing SaaS products