Sr Principal Consultant—Advanced Customer Support / Managed Services, Oracle | NetSuite – Products

NetSuite is seeking a senior-level consultant to join their Advanced Customer Support team, focusing on industries such as Consumer Goods and Life Sciences. The role involves serving as a trusted advisor to customers, driving business transformation through technology solutions and strategic guidance.

Responsibilities:

• Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
• Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
• Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
• Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
• Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
• Minimal travel required

Requirements:

• Senior-level NetSuite consultant experience
• Experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry
• Ability to help organizations solve complex business challenges through innovative technology solutions
• Experience serving as a trusted advisor to customers
• Ability to drive business transformation through deep industry expertise and strong business acumen
• Experience in designing and implementing high-quality solutions
• Ability to guide organizations through complex transformation initiatives
• Leverage industry best practices and NetSuite expertise
• Deliver measurable business outcomes
• Ensure successful engagement execution
• Lead solution design and implementation efforts
• Provide technical and functional leadership to engagement teams
• Influence executive-level decision-making
• Resolve complex customer challenges
• Contribute to business development activities
• Provide subject matter expertise
• Shape solution strategies
• Identify opportunities to expand customer value
• Balance strategic advisory capabilities with hands-on solution leadership
• Help customers accelerate adoption and optimize operations
• Maximize the value of their NetSuite investment
• Lead identification, assessment, and prioritization of opportunities
• Deliver strategic recommendations and roadmaps
• Serve as a trusted advisor to customer leadership
• Architect solutions for complex business requirements
• Maintain deep product expertise
• Pursue relevant Oracle and NetSuite certifications
• Integrate AI-driven tools and methodologies into customer solutions
• Collaborate across various teams to deliver integrated customer solutions
• Drive customer success through consistent execution of ACS methodologies
• Minimal travel required
• 8+ years of overall relevant domain experience in one or more of NetSuite's core industry markets
• Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
• Proven experience in business process consulting
• 5+ years external consulting role experience with sustained C-suite interactions
• Experience with defining requirements for complex customizations and integrations
• Proven custom development analysis, design, and testing skills
• Strong communication skills
• Passion for driving Customer satisfaction
• Project and/or team leadership experience
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus
• Ability to lead and influence cross-functional teams
• Ability to synthesize information into a coherent story, strategic vision, and execution roadmap