Technical Customer Success Executive

Instrumental Inc. is a technology company that aids leading electronics brands in accelerating product development through AI-driven solutions. They are seeking a Technical Customer Success Executive who will engage with customers to enhance platform engagement, oversee project setups, and drive customer value through collaboration with cross-functional teams.

Responsibilities:

• Deliver value to customers and drive platform engagement, owning 5-10 customers, you will engage cross-functional teams at our customers and their manufacturing partners in order to help them deliver on accelerated time to market for NPI and improved first pass yield in production
• Launch new programs and production lines, rolling up your sleeves you will personally set up customer projects, oversee station deployments, run correlations, set up and review discoveries and monitors, ensure data is accurate and actionable. While you will have access to resources at Instrumental to assist you, many times you will have to take action yourself and do whatever it takes to deliver ROI to your customers
• Perform quarterly executive business reviews, presenting to the VP level to showcase the results and impact attained through the Instrumental platform. Leverage these reviews to spotlight potential expansions and address any concerns that may arise
• Identify customer technical needs/pain and product roadmaps to understand future expansion potential. Generating business value assessments to justify further customer investment in the Instrumental platform
• Orchestrate Instrumental team members in order to maximise value for customers. You will drive our C-Suite, Sales team, Product, Engineering, Data Quality analysts and others on behalf of our customers