Key skills
Order managementBilingual PortugueseBilingual EnglishCommunicationNegotiationSales
About this role
Teleflex is a global provider of medical technologies dedicated to improving health and quality of life. The Customer Service Specialist is responsible for managing customer orders, handling inquiries, and coordinating shipments while collaborating with various internal departments to ensure superior service.
Responsibilities:
- Reception, analysis, and management of Purchasing, Consignment, Repairs, and all other applicable orders required by customers, guaranteeing compliance with applicable policies
- Issuance of the documentation required for daily shipments (Quality Certificate, Packing List and Invoice)
- Handle inbound and outbound calls, emails, faxes and other communication channels from/to internal and external customers
- Management of Returns, Credit and Debit notes for customers
- Field and respond to all types of customer inquiries including order placement; order status and tracking; general product questions; inventory availability; product pricing; returns; credits, account status; new account creation, etc
- Proactively identify opportunities for synergies with other departments
- Maintain a supportive relationship with our Sales organizations
- Accurately handle complex processes
- Ability to work with a cross functional team
- Demonstrate proficient knowledge of commonly used concepts, practices and procedures that are vital to a customer centric organization
Requirements:
- High School diploma or equivalent required
- 1-2 years customer service and/or data/order entry experience required
- Bilingual Portuguese, English required
- College degree – or college courses in a business related field - preferred
- Degree in business or any other field related to the position
- Practical experience in a similar position advantageous
- Strong time-management and organizational skills
- Ability to coordinate several tasks at the same time
- Well-developed negotiation skills
- Assertive interpersonal communication
- Capacity for teamwork and active listening
- Customer Service Skills