RMA Analyst
Sunnyvale, Texas, United States of America
Contract
3 weeks ago
$50 - $55 USD
Key skills
AIOracleERPJira
About this role
Summary:
We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.
Responsibilities:
- Processing RMAs and analyzing driving factors for returns
- Partnering with service centers to resolve return-related issues
- Resolving discrepancies via Jira cases with service centers
- Validating returns and ensuring data accuracy
- Filing disputes for all retail customers through their portals and processes
- Identifying opportunities for process automation and efficiency improvements
- Leveraging AI tools to streamline returns workflows and reporting
Must-Have Hard Skills:
- Experience using ERP systems, ideally Oracle
- Background in consumer electronics retail operations
- Strong analytical skills with ability to identify root causes of returns
- Strong experience with process automation and workflow optimization
- Familiarity with AI-powered productivity tools
- Proficiency in Jira or similar case management systems
- Retail compliance and dispute resolution
Additional Information:
- Surrounding Team & Key Projects: Support our retail channel operations team in the AR/VR industry
- How will performance be measured? Meeting deadlines, executing tasks with accuracy, etc
- Required YOE: 6-8 years of experience in RMA processing and returns analysis
- Degree/Certifications: Bachelor's degree in applicable field that aligns with a supply chain analyst
- Interview Process: 1-2 Rounds (Behavioral + Presentation)