MLL-Service Delivery Lead
Tampa, Florida, United States of America
Contract
2 weeks ago
Key skills
RMachine LearningServiceNowJiraLeadershipStakeholder ManagementChange ManagementCollaboration
About this role
Role: MLL-Service Delivery Lead (Machine Learning Lifecycle preferred from R&D / Manufacturing Labs) Working model: Hybrid working 2 to 3 days in office location at Grand Oak Cir, Tampa, FL, 33637
Duration: 12 Months
Role Purpose
Own end-to-end delivery, reliability, and continuous improvement of IT services that enable R&D innovation across multiple MedTech business units. Ensure secure, compliant, and resilient operations across lab computing, instrument workstations, segmented/ICE networks, and integrated IT/OT capabilities.
Minimum Qualifications
Bachelor's in information technology, Computer Science, Engineering, or related field; or equivalent experience. 5+ years in IT service delivery/operations with hands-on supporting scientific/R&D/operational technology environment (instrument PCs, controllers, data systems) and ITIL-aligned ITSM (ServiceNow, Jira).
Strong understanding of segmented/ICE networks, firewalls, and secure equipment connectivity in
regulated settings.
Proven leadership of multi-vendor, on-site/remote teams with measurable SLA attainment and continual
improvement.
Clear, concise communicator across operations, quality, and technical stakeholders; strong stakeholder management in fast-paced settings.
Preferred Qualifications
Cloud/virtualization exposure; knowledge of cybersecurity best practices; familiarity with R&D OT integrations; ITIL v3/v4 certification ISA-95/NIST
Experience with GxP/CSV or CSA frameworks (e.g., GAMP 5), audit support, and data-integrity practices.
Familiarity with lab data systems (e.g., ELN/LIMS, CDS), IoT integrations, and monitoring in segmented networks. Machine Learning Lifecycle in R&D Labs.
Key Responsibilities
Lead day-to-day IT service delivery for R&D labs working in collaboration with the site based BT and R&D leaders; incident, request, problem, and change management via ITIL/ServiceNow with clear SLAS/OLAs and root-cause eradication and transparent communications to site leadership.
Act as the site technologist. Translate R&D site strategies into practical, secure solutions on the shop floor and in labs; advise on architectures, platforms, and patterns that accelerate throughput and quality. Understand and document the business goals(s) and how our technology can enable those outcomes
Serve as domain expert for deployments involving firewalls, ICE/segmented networks, IT/OT integrations, loT enablement, and equipment connectivity
(instrument PCs, controllers, gateways). Document local site capabilities such as asset lists, and locally managed applications working with the BT site leader
Oversee core lab infrastructure (servers, networks, software baselines, backups/DR) and coordinate patching, hardening, and vulnerability remediation for instrument workstations within regulated constraints.