IT - Systems Administrator (Service Support Analyst)

job summary:

Your Opportunity

The Distributed/Server Service Support Analyst is the primary point of contact for technology teams and vendors. The position works in the Information Technology Operations Command Center and participates in the technical administration of server systems, monitoring, acknowledging of enterprise-wide alerts and performing Incident & Change management. This role provides Incident triages, troubleshooting server issues with the use of available knowledge resources and collaboration with Engineers. The role ensures production systems environment operate reliably and efficiently. This is a 24/7/365 mission critical operations and works the hours of 10p - 8:30a ET Monday-Thursday.

location: Telecommute

job type: Contract

salary: $37.50 - 42.50 per hour

work hours: 10pm to 7am

education: Bachelors



responsibilities:

What you are good at

Operational Responsibility:

Interface on behalf of the IT Operations department with technology support partners.

Advocate for business client facing teams on issues requiring support team awareness.

Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met.

Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.

Assists with supporting and recovering Distributed infrastructure, documents and communicates actions in collaboration with teammates.

Provide support for routine production problems that have been escalated to the command center and/or technicians.

Perform changes within established guidelines and under supervision.

Tracks the status of the issue and provides updates to stakeholders as required. Updates internal ticketing systems as required.

Build productive internal/external working relationships with peer level positions to ensure tasks are completed.

Maintains and increases technical knowledge by attending training sessions and establishing personal network.

Complete work assignments based on department priorities and system criticality.

Identify continuous service delivery opportunities to improve IT service readiness.

Identify and contribute improvement opportunities that align with services enabling business success.

Performs other duties as assigned or apparent.

Collaborate with technology partners professionally while ensuring services offered.

Lead and assume a subject matter expert role for server operators.

Ensure operational and escalation instructions from Sr. Managers are executed.

Provide minute-to-minute operational oversight for server operators and day to day activities.

Make tactical decisions based on strategic goals and objectives.

Coordinate training and onboarding of new staff, continuous training for junior and peer team members.

qualifications:

Bachelor's degree in Computer Science, Information Systems, or related information technology discipline or equivalent experience.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.