Tata Consultancy Services is a leading IT services and consulting company, and they are seeking a Project Manager with a focus on AI Agent delivery. The role involves coordinating project delivery, managing risks and issues, and ensuring adherence to SLAs while facilitating stakeholder management and onboarding new resources.
Responsibilities:
- Owns delivery coordination for their hub
- Single point of contact to the Architect for resourcing, scheduling and escalation
- Accountable for SLA adherence and utilization reporting
- ServiceNow project delivery scoping and coordination
- Risk and issue management
- Agile delivery execution
- Capacity Planning, Sprint and backlog management
- ServiceNow PPM, PMO and reporting tools
- Stakeholder mgmt across TCS and ServiceNow
- Escalation handling and conflict resolution
- Onboarding coordination for new TCS resources
Requirements:
- Owns delivery coordination for their hub
- Single point of contact to the Architect for resourcing, scheduling and escalation
- Accountable for SLA adherence and utilization reporting
- ServiceNow project delivery scoping and coordination
- Risk and issue management
- Agile delivery execution
- Capacity Planning, Sprint and backlog management
- ServiceNow PPM, PMO and reporting tools
- Stakeholder mgmt across TCS and ServiceNow
- Escalation handling and conflict resolution
- Onboarding coordination for new TCS resources
- PMP or equivalent certification
- CSA preferred
- Agile certified