Senior Customs Clearance Manager

Collectors Universe, Inc. is the leading creator of innovative technology providing value-added services for collectors worldwide. The Senior Customs Clearance Manager will oversee international shipment activities, ensuring compliance and coordination across the logistics network while managing customs requirements and mitigating risks associated with international shipping.

Responsibilities:

• Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release
• Ensure correct routing, destination handling, and system setup across all international shipments
• Maintain 'Shipping Hold' status for PSA China, Hong Kong, and other designated international submissions until cleared per policy
• Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale
• Provide ongoing ownership of TIB compliance after shipments depart U.S. facilities
• Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping
• Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds
• Monitor shipments for port accuracy, customs status, and documentation completeness
• Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks
• Produce exception reports and escalate issues to management within a 48-hour SLA
• Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches
• Closely monitor turnaround times (TATs) and shipment progress from intake through return
• Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams
• Provide clear, timely status updates and resolution paths for international stakeholders
• Coordinate across Receiving, Operations, Shipping, and Grading to ensure process continuity
• Partner with Operations, IT, and cross-functional stakeholders to:
• Strengthen system safeguards
• Reduce reliance on manual tracking and fragmented documentation
• Automate destination validation and routing checks
• Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations
• Contribute to the development and enforcement of standardized international logistics procedures

Requirements:

• 7-10+ years of experience in international logistics, supply chain, or shipping operations
• Working knowledge of customs processes, commercial invoices, and international shipping documentation
• Strong attention to detail and ability to manage complex, multi-step workflows
• Proven ability to track, audit, and resolve exceptions in high-volume environments
• Strong cross-functional communication skills
• Extensive (10 years+) experience managing TIB shipments or bonded logistics processes
• Familiarity with warehouse management and order management systems
• Experience supporting Asia Pacific logistics flows
• Background in operational compliance or process improvement