Business Development Representative - Enterprise

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Business Development Representative will drive pipeline growth across strategic Enterprise West accounts through outbound prospecting and account engagement strategies.

Responsibilities:

• Drive strategic outbound prospecting across Enterprise West accounts — including new logo prospecting and customer expansion through cross-sell and upsell — using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
• Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accounts
• Identify, engage, and build relationships with senior decision-makers and influencers
• Partner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion plays
• Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
• Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
• Consistently generate qualified pipeline aligned with territory revenue targets
• Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
• Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates

Requirements:

• 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
• Strong understanding of the Enterprise West territory
• Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
• Strong business acumen, curiosity, and strategic thinking
• Excellent communication, organization, and time-management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools