Solutions Engineer

GoGuardian is helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. As a Solutions Engineer, you will work alongside sales and customer experience teams to provide both pre- and post-sales technical guidance, leveraging your technical and people skills to deliver customer solutions and build strong relationships throughout the sales process.

Responsibilities:

• Develop a deep understanding of GoGuardian’s products, their capabilities, and their limitations
• Participate in discovery calls to identify the customer’s technical landscape and determine plans for technical deployment
• Assist pre and post sales teams by addressing technical questions and objections, enhancing their presentations with your in-depth product knowledge
• Build and maintain strong relationships with customers throughout the sales process and beyond
• Support new and existing customers with onboarding, implementation, integration, configuration, and customization of our software solutions
• Research and recommend new technical solutions to address client needs, acting as a go-to resource for troubleshooting and guidance
• Provide detailed documentation and clear communication to internal teams and clients, ensuring everyone is aligned

Requirements:

• 2+ years of experience in a client-facing role with a technical focus, ideally within the SaaS industry (consulting, solution architecture, professional services, etc.); education technology experience highly preferred
• Strong background combining business acumen and technical expertise
• Excellent verbal and written communication skills; ability to create detailed documentation
• Proven ability to build rapport with both internal teams and client stakeholders
• Background in IT and/or network administration, including familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions
• B.S. in Computer Science, Engineering, or a related field