Zolon Tech Solutions IncRemote
Senior ServiceNow Developer AI & ITSM Modernization
Remote
Contract
2 hours ago
Key skills
JavaScriptAIGenAIBIEntra IDREST APIServiceNow
About this role
Responsibilities
- Design and develop ServiceNow solutions using ITSM Pro Plus capabilities
- Configure and enhance Service Operations Workspace
- Implement and expand GenAI and AI Search capabilities
- Support Virtual Agent, Live Agent, and conversational ticket submission
- Develop advanced ServiceNow scripting and workflow automation
- Build integrations with Microsoft Teams, Entra ID, Intune, SCCM, and SharePoint
- Support orchestration and bi-directional API integrations
- Enhance Employee Center and self-service experiences
Required Skills
- 7+ years of ServiceNow development experience
- Strong JavaScript scripting experience
- ITSM implementation experience
- Flow Designer and IntegrationHub experience
- REST API integration experience
- Workspace experience
- Ability to work in highly customized ServiceNow environments
Preferred Skills
- ITSM Pro Plus
- Now Assist / GenAI
- Virtual Agent
- Employee Center
- Microsoft Teams integrations
- Intune, Entra ID, SCCM integrations
- CSDM knowledge