Salesforce Business Analyst

Studio Science is seeking a seasoned Salesforce Business Analyst who can confidently lead stakeholder discovery, uncover business needs, and translate them into actionable Salesforce solutions across the full project lifecycle. The role involves facilitating discussions with customers to document business processes, identify pain points, and support the development of solutions and documentation.

Responsibilities:

• Act as a liaison between technical teams and client stakeholders, owning the functional project solution
• Facilitate client discussions to document current business processes, pain points, and objectives
• Identify gaps in Salesforce best practices and recommend improvements
• Create and manage user stories and supporting documentation, including business process flows, wireframes, and system context diagrams
• Assess the impact of proposed solutions on people, processes, and technologies
• Lead sprint demos to present development and gather client feedback
• Support project activities including configuration, change management, quality assurance, and post-launch support
• Provide expertise on business processes integrated with Salesforce and ensure system functionality through testing and documentation
• Contribute to new product development, workflows, and ideas to enhance project outcomes
• Identify risks and recommend solutions to ensure project success
• Mentor less experienced team members and take on leadership responsibilities as needed

Requirements:

• 3+ years of experience in a Salesforce Business Analyst or equivalent role; this is an experienced hire and NOT an entry-level or new-to-Salesforce role, candidates should have at least 3+ years experience working as a Salesforce Business Analyst
• Proven ability to gather, analyze, and document user requirements from diverse audiences
• Experience with Salesforce implementation across the full Software Development Lifecycle (SDLC) and testing in Salesforce environments
• Strong communication skills, including written, verbal, and presentation abilities, with experience interacting with executive-level stakeholders
• Skilled in managing multiple tasks and priorities effectively
• Demonstrated experience in business analysis, process improvement, change management, or facilitating workshops in a Salesforce environment
• Familiarity with agile development tools and data analysis methodologies
• Strong consulting, problem-solving, and critical-thinking skills with a collaborative and consultative approach
• Self-motivated and adaptable, capable of addressing complex problems and thriving in an environment of continual feedback
• Eagerness to contribute to team expertise and best practices while fostering organizational transformation and innovation
• Capability to efficiently operate remotely and maintain a professional demeanor while working from a designated location within the United States
• Availability and flexibility to work with global clients across multiple time zones and for occasional travel to clients sites and Studio Science headquarters in Indianapolis, Indiana
• Must be authorized to work in the USA for any employer without the need for sponsorship now or anytime in the future
• Salesforce Certifications: Administrator (SCA) - preferred
• Salesforce Certifications: Business Analyst - preferred
• Salesforce Certifications: Sales Cloud Consultant - preferred
• Salesforce Certifications: Service Cloud Consultant - preferred
• Experience with Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Commerce Cloud and Salesforce Lightning Web Components
• Experience delivering Site/Portals/Communities on the Salesforce Experience Cloud platform and Salesforce CMS (formerly Salesforce Community Cloud)
• Experience working on projects with eCommerce enterprise applications and/or CMS, ERP, CPQ, Portals, SSO solutions
• Experience with Salesforce ecosystem solutions including, but not limited to, CloudCraze, Demandware, Steelbrick, and Coveo