Salesforce Business Analyst

Dice is seeking a highly experienced Salesforce-focused Business Analyst to work closely with business stakeholders and cross-functional teams. The role involves leveraging Salesforce capabilities to drive operational efficiency and enhance customer experience while mentoring other Business Analysts and ensuring best practices in requirements gathering.

Responsibilities:

• Act as a client-facing functional lead, partnering with business stakeholders to understand objectives and translate them into Salesforce solutions
• Lead and mentor other Business Analysts, ensuring best practices in requirements gathering and delivery
• Conduct discovery sessions and facilitate structured requirements gathering workshops
• Translate business requirements into well-defined user stories, acceptance criteria, and functional specifications
• Collaborate with architects and developers to ensure accurate and scalable Salesforce implementations
• Support testing efforts, including writing test scripts and validating end-to-end solutions
• Participate actively in Agile/Scrum ceremonies and delivery processes

Requirements:

• 8+ years of Salesforce delivery experience in Agile environments
• 8+ years as a client-facing functional lead, managing and guiding other BAs
• Experience in Salesforce Core Platform
• Some Salesforce configuration or admin abilities are a huge plus
• Familiar with APIs and integrations and data migrations
• Discovery experience and structured requirements gathering
• User story creation from requirements with disciplined structure
• Writing test scripts a huge plus
• Proven experience creating disciplined, well-structured user stories from requirements
• Salesforce configuration or admin-level capabilities
• Salesforce certifications are big plus
• Experience writing test scripts and supporting UAT
• Healthcare domain experience (preferred)