Product Knowledge Operations Manager

Momentus Technologies is a leader in event and venue management software, serving a global clientele. They are seeking a Product Knowledge Operations Manager to design and manage a Product Knowledge Base that captures and distributes product knowledge efficiently to various teams, enhancing documentation operations and supporting product marketing efforts.

Responsibilities:

• Build and Own the Product Knowledge Base: Design the retrieval architecture. Decide what gets automated, curated, or authored. Instrument signal capture from Jira, Confluence, Granola meeting notes, and product comms. Ship the system, then operate it
• Elevate Documentation Operations: Own release notes, KB articles, help content, and API docs. The quality bar is already high. Raise the systems bar. Manage one documentation specialist
• Treat Docs as Code: Bring a docs-as-code mindset to everything we publish. Versioning, review, automation, observability. The PKB should be inspectable and improvable like any production system
• Serve Product Marketing, Program Management and GTM as Your Customer: Sales, Marketing, Customer Success, and Professional Services are your audiences. Run discovery with them the way a PM runs discovery with end users. Build feedback loops that tell you what is converting, what is missing, and what is going stale
• Maintain the Integration Surface: Keep our existing Claude and MCP connectors healthy. Engineering builds new ones; you maintain. Coordinate with Digital CS on Pendo and Revenue Operations on Salesforce to keep GTM surfaces integrated

Requirements:

• 4-5 years in a Senior Technical Writer or Manager of Documentation role at a B2B SaaS company that took the AI pivot seriously
• You have built or are actively building AI-assisted content workflows
• You treat AI as infrastructure
• You understand retrieval, prompt design, and context engineering as a discipline
• You have opinions on shadow documentation and how to prevent it
• You have managed at least one direct report, or you have led substantial cross-functional work without authority
• Operational excellence is the work, not a distraction from it
• You do not need a team of five to be effective
• You need clear ownership and runway
• Context engineer, shadow documentation, docs as code, retrieval, AI as infrastructure are not buzzwords to you
• You know the toolchain: Atlassian (Jira, Confluence) and Pendo
• Bonus for Docusaurus, ReadMe, GitBook, or another docs-as-code platform
• Direct experience integrating LLM-based retrieval (RAG, MCP, or similar) into a documentation or knowledge product
• Background in B2B SaaS with a complex platform and large install base
• Active in the technical writing community (Write the Docs, STC)
• Familiarity with venue, event, or hospitality software