Field Service Engineer 4 Job Details | Lam Research Corporation

Lam Research is a leading company focused on customer support in the semiconductor industry. As a Field Service Engineer, you will provide on-site repair and maintenance services, ensuring operational excellence for complex semiconductor equipment while collaborating with customers and internal teams.

Responsibilities:

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
• Analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to the component level to minimize downtime, system interruptions, and equipment malfunctions
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
• Perform field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
• Partner directly with customer at a management and engineer levels, run customer meetings, measure customer trust, and lead improvement programs
• Transparently discuss opportunities and challenges with customer to increase trust
• Provide technical instruction, leadership, and mentoring for more junior engineers
• Coach and delegate to more junior employees to ensure project completion on time

Requirements:

• Bachelor's degree in Electronics, Engineering, or related field and 8+ years of experience; or Master's degree with 6+ years; or equivalent work experience
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
• Communication skills, both written and verbal, in English
• Solid analytical, problem solving, and decision-making skills