Customer Service Representative-Clinical (Remote, $15/hour - Nights and Weekends).

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department. The primary function of this position is to answer incoming calls from Providers, Members and Health Plans, assisting with a wide range of topics from benefit information to problem resolution.

Responsibilities:

• Receives and responds to incoming telephone calls
• Answer incoming calls/chats and outgoing calls in a professional, accurate, timely and courteous manner
• Communicates professionally at all times
• Ascertain the nature of the call and record information in the ASH proprietary systems
• Look up caller information using proprietary ASH systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Utilize appropriate resources, including those online; to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Maintains safe, secure, and healthy work environment by following all legal and compliance requirements
• Complete all ASH and CSS trainings timely
• Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Responds to requests for internal and external customers and/or clients, as required
• Performs other duties as assigned
• Complies with all policies and standards

Requirements:

• High School Diploma or GED certificate required
• 1 year experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills
• Ability to utilize and maneuver in multiple systems during a single interaction
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters
• Ability to see, speak, and hear other personnel and/or objects
• Ability to communicate both in verbal and written form
• Ability to travel within and around the facility or Work from Home (WFH) environment
• Capable of using a telephone, computer keyboard, and mouse
• Ability to lift up to 10 lbs
• inbound call center experience preferred