IT Support / Desktop Support Engineer
Malvern, Arkansas, United States of America
Contract
3 hours ago
About this role
Position: IT Support / Desktop Support Engineer
Location: 40 Liberty Boulevard Malvern, PA - 19355-1418
Duration: 4+ Months
Description:
Highlights - This is a role to support the site directly onsite all week with a service bar / genius bar style service. They will supporting all End User Compute, Networking patching, smart hands, Audio visual / conference room / MTR assistance. Will need to understand PC and MAC, OT networks, and M365 office suite items.
Position Description:
* Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
* Supports customization and facilitates IT operations and maintenance processes.
* Implements programs and procedures for safeguarding data/information security and safety.
* Executes and/or organizes relevant testings.
* Designs and documents existing and changed IT operational processes.
* Develops necessary service levels in order to fulfill business requirements.
* Performs 2nd-level user help desk activities, individual coaching and trainings.