Customer Operations Specialist (Utilities)

Job at a Glance

Location: hybrid Johnston, RI 
Contract: W2 only, 12 month contract with potential for extension or conversion to full time 
Pay: $30.50 /hour + optional medical, dental, vision, 401(k) match

Overview

To be the primary point of accountability for the handling of external customer requests for electric service, ensuring customer satisfaction is achieved through the completion of work and resolution of any issues during the transactional service fulfillment lifecycle. This role supports customers by resolving issues and ensuring electric service orders are communicated and delivered against service level agreements.

Key Responsibilities

• Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers’ electric service orders are communicated and delivered against service level agreements.
• Perform, validate, or process non-utility billing / CIAC (Cost in Advance of Construction) per applicable tariffs and policy for electric service projects.
• Complete the design and cost estimates for simple electric service work so that dependencies and construction work can be completed.
• Process electric service request contracts or agreements so that customers can have service construction work completed.
• Work with other business stakeholders to support the fulfillment of customers’ requests for electric service.
• Perform prescribed accountabilities for complex residential, commercial or industrial related requests for electric service so that service construction work can be completed.

Required Skills

• Experience with Outlook and Excel required
• Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns
• Possesses solid understanding of electric or gas business policies from a residential or commercial perspective
• This is NOT a driving role

Required Education

• 5 years of experience with Bachelor’s degree OR
• High School education; 9+ years of experience in a customer-facing electric or gas role, design, or construction role, or 7+ years of customer service

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers'' workforce and project requirements.

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