Program Manager - Customer Success

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, dedicated to solving complex problems with technology. The role of Program Manager - Customer Success involves supporting program management operations, driving alignment and execution across cross-functional initiatives, and ensuring effective communication and collaboration among stakeholders.

Responsibilities:

• Support program management efforts for cross-functional initiatives impacting multiple solution areas
• Assist with rhythm of business activities, including planning, tracking, and reporting on key programs
• Coordinate projects by developing detailed plans, timelines, and deliverables to achieve organizational goals
• Facilitate communication across stakeholders, including leadership, operations, and cross-functional teams
• Prepare and present reports, updates, and findings to stakeholders
• Analyze resource requirements, timelines, and project feasibility to support decision-making
• Collaborate with internal teams (e.g., business, marketing, operations) to align on program objectives and execution
• Track progress and ensure accountability on deliverables and milestones
• Support documentation, process improvements, and program governance activities
• Review project-related materials such as plans, cost estimates, and program documentation

Requirements:

• 3–5+ years of program management experience in a business or non-IT environment
• 3–5+ years of experience using productivity and collaboration tools (e.g., Outlook, Teams, Excel, PowerPoint)
• 3–5+ years of experience working with SharePoint for collaboration and document management
• Strong verbal and written communication skills with the ability to present information clearly
• Proven ability to manage multiple tasks, prioritize effectively, and work independently
• Strong organizational, problem-solving, and attention-to-detail skills
• Experience supporting cross-functional teams and working in a matrixed environment
• Knowledge of business and management principles, including planning, resource allocation, and execution
• Prior experience in a large, global, or enterprise-scale organization
• Experience with Azure DevOps (ADO) or similar project tracking tools (1+ year preferred)
• Demonstrated ability to manage rhythm of business processes or operational cadences
• Strong stakeholder management and follow-up skills
• Self-directed with a proactive approach to problem-solving and execution