Vendor Partnerships Coordinator (Home Services)

Casa is dedicated to making homeownership a special experience, and they are seeking a Vendor Partnerships Coordinator to build and maintain their vendor network. The role involves sourcing, recruiting, onboarding, and supporting service providers across various home service categories while ensuring high-quality vendor coverage.

Responsibilities:

• Source and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more
• Build vendor pipelines in existing and future markets
• Conduct outreach via phone, email, referrals, and local research
• Identify coverage gaps and proactively recruit providers to fill them
• Support vendor acquisition efforts ahead of market launches
• Own the vendor onboarding process from first conversation through activation
• Collect and verify required documentation including insurance, licenses, W9s, and agreements
• Ensure vendors understand Casa's expectations and operating procedures
• Improve onboarding efficiency and reduce activation time
• Monitor vendor responsiveness, reliability, and service quality
• Gather feedback from Concierge teams and members
• Help develop vendor scorecards and performance tracking
• Identify top-performing vendors and opportunities for improvement
• Maintain accurate vendor records and profiles
• Build repeatable workflows for sourcing, onboarding, and vendor management
• Create documentation and SOPs
• Maintain vendor databases and operational systems
• Partner with Operations leadership to improve scalability and efficiency