Customer Service Rep II ( mortgage origination experience)

title: Mortgage Origination Professionals (Bi-lingual Preferred)
security clearance: Public Trust
location: Indianapolis, IN
duration: 6 months.

All workers start same-day, usually first full week of the month, to complete orientation and training.
Bilingual Spanish is strongly preferred, but not required.
Shifts are 8 hours between 730a-630p ET, based on need at the time of hire.

As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Housing Administration mortgage policies and procedures.

As a Mortgage Origination Customer Service Representative, you will:
- Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on guidelines and procedures.
- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client s requests.
- Follow standard operating procedures for various topics, systems, and contact channels.
- Document all of your contacts in a database.
- Keep up to date on mortgage processes and procedures.

To be a successful Mortgage Origination Customer Service Representative, you will possess:
- The ability to navigate multiple computer systems and applications and utilize search tools.
- Excellent time management skills and dependability.
- Strong written and verbal communication skills, including telephone etiquette.
- Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:
- High School diploma or General Educational Development (GED) certificate.
- Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
- Minimum of 1 year of contact center experience or telephone customer service experience.
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:
- Bilingual in English and Spanish - verbal and written.
- Contact Center experience (Omnichannel).