Client Success Manager, Mid Market - West Coast

Progyny is a global leader in women’s health and family building solutions, and they are seeking a Client Success Manager for their mid-market sector on the West Coast. In this role, you will manage client accounts, build relationships, and lead growth opportunities while ensuring customer satisfaction and strategic account goals are met.

Responsibilities:

• Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
• Build relationships with consultants and brokers, recognizing the value they bring to our clients
• Successfully manage upsells of new product lines and renewals of current clients
• Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
• Deliver regular reporting to customer including plan performance and service results
• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
• Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

Requirements:

• 3-5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries
• Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
• Excellent negotiation, collaboration, and listening skills
• Excellent messaging, positioning and presentation of information for client impact
• Strong project management skills
• Strong business and financial acumen
• Ability to work under pressure and prioritize responsibilities
• Prior success in a fast-growing organization
• Resides in the West Coast region of the US
• Ability to travel up to 15–20% as needed
• Candidates must be authorized to work in United States without the need for sponsorship, now or in the future