Client Operations Manager (Customer Success/Account Management Focus)

4Front is a leading retail value channel expert that drives profitable sales through targeted, data-driven strategies, partnering with top manufacturers and retailers to deliver results. The Client Operations Manager will play a critical role in managing national accounts, ensuring effective communication and coordination between clients and internal teams, while also supporting sales and inventory workflows. This position requires strong organizational skills, attention to detail, and the ability to drive process improvements.

Responsibilities:

• Keep day-to-day account activity moving—tracking priorities, timelines, and follow-ups
• Coordinate orders, promotions, and new item submissions
• Help resolve issues quickly and keep communication flowing
• Support presentations, reporting, and account updates
• Monitor inventory levels and flag risks early
• Track sales and order activity to identify trends or issues
• Support forecasting and replenishment processes
• Maintain reporting tied to performance and inventory
• Act as the bridge between Sales, clients, and operational partners
• Ensure nothing falls through the cracks
• Push for follow-ups and accountability
• Build strong relationships across stakeholders

Requirements:

• Highly organized with strong attention to detail
• Excellent follow-through
• Confident communicator who can adapt to different personalities
• Comfortable managing multiple priorities
• Proactive and self-directed
• Strong Excel and data skills
• Background in account coordination or sales operations
• Strong proficiency with Microsoft tools (Excel, PowerPoint, etc.)
• Comfort leveraging AI tools and an automation mindset
• Process improvement mindset with ability to identify and drive efficiencies
• High level of confidence building and presenting slide decks to stakeholders
• Experience in CPG, retail, or food & beverage
• Exposure to inventory management or supply chain
• Experience working with retailer or customer data