Lead ServiceNow ERP Business Analyst

Madison-Davis, LLC is a leading enterprise organization seeking a Lead ServiceNow ERP Business Analyst to support large-scale business application initiatives. The role involves partnering with business stakeholders and technical teams to define requirements, coordinate testing efforts, and ensure successful delivery of business-critical solutions.

Responsibilities:

• Lead business-facing workstreams supporting enterprise application initiatives
• Gather, document, validate, and manage business and functional requirements
• Analyze and improve workflows, approvals, forms, portals, notifications, dashboards, and process automation opportunities
• Partner with technical teams to ensure requirements are feasible, testable, and aligned with broader platform strategies
• Support business process optimization initiatives across multiple operational functions
• Coordinate system integration testing (SIT), user acceptance testing (UAT), defect management, and validation activities
• Develop and maintain process documentation, requirements artifacts, test scripts, decision logs, and operational procedures
• Identify project risks, process gaps, dependencies, and readiness concerns
• Facilitate stakeholder meetings, workshops, and requirements sessions
• Support business readiness, adoption planning, training coordination, and deployment activities
• Act as a liaison between business and technology teams to ensure successful solution delivery

Requirements:

• Experience serving as a Senior Business Analyst, Functional Lead, or Enterprise Applications Analyst in a complex environment
• Experience supporting enterprise workflow, service management, or business process automation platforms
• Strong understanding of business process design, workflow management, approvals, intake processes, and operational workflows
• Exposure to ERP, HCM, CRM, procurement, contract management, or similar enterprise systems
• Ability to lead stakeholder meetings, drive decisions, and manage action items independently
• Experience translating business requirements into functional specifications, workflows, user stories, and testable requirements
• Strong SIT, UAT, defect triage, issue resolution, and business readiness experience
• Excellent communication, organization, facilitation, and stakeholder management skills
• Experience supporting multiple initiatives simultaneously in a fast-paced environment
• Experience working within regulated industries
• Exposure to employee experience platforms, self-service portals, workflow automation, or digital transformation initiatives
• Experience supporting AI-enabled workflows, automation tools, enterprise search, or conversational technologies
• Business Analysis, Agile, Scrum, Service Management, or platform-specific certifications
• Experience supporting integrations across multiple enterprise platforms