Product Manager II

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. The Product Manager II role is responsible for driving product improvements by translating customer needs and business priorities into clear requirements and overseeing features from discovery through release.

Responsibilities:

• Own product areas from discovery through requirements definition, development, launch, adoption, and ongoing improvement
• Develop a strong understanding of customer workflows, user pain points, competitive expectations, and business priorities
• Translate customer feedback, stakeholder input, usage data, and support trends into clear product requirements and prioritized backlog items
• Write detailed product requirements, user stories, acceptance criteria, and release notes for engineering, QA, support, and go-to-market teams
• Partner with engineering and QA to ensure features are delivered with high quality, clear scope, and strong attention to detail
• Work with design and engineering to improve user experience, workflow clarity, navigation, reporting, administrative workflows, and other customer-facing product areas
• Manage backlog priorities, sprint readiness, release readiness, and stakeholder communication
• Collaborate with product marketing, sales, enablement, and support to prepare internal enablement and customer-facing launch materials

Requirements:

• 3+ years of experience in product management, product owner, business analyst, implementation, customer success, or related SaaS product roles
• 3+ years of experience working with agile engineering teams, including backlog management, user stories, acceptance criteria, sprint planning, and release coordination
• 3+ years of experience translating customer feedback, support trends, usage data, and business needs into product requirements and prioritized work
• 3+ years of experience working cross-functionally with engineering, QA, UX, support, product marketing, sales, and customer-facing teams
• 3+ years of experience managing multiple priorities, supporting releases, and driving customer-facing product improvements with strong attention to detail
• 2+ years of experience contributing to shipped product improvements or customer-facing software features
• 2+ years of experience using customer feedback, support data, usage trends, and business context to inform product priorities
• 2+ years of experience identifying usability issues, workflow friction, unnecessary complexity, or unclear product messaging
• 1+ years of experience creating low-fidelity wireframes or visuals to clarify requirements
• 2+ years of experience balancing customer needs, business priorities, technical feasibility, and release timelines
• Demonstrated collaborative working style across product, engineering, design, and go-to-market teams