Customer Services Representative (Verification of Benefits)

AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. The Customer Services Representative (Verification of Benefits) will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill.

Responsibilities:

• Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
• Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
• Be familiar with and understand payor and state rules and regulations and client information
• Adhere to all company policies and procedures
• Other duties as assigned

Requirements:

• Flexible, with ability to learn quickly and meet department production and quality goals
• Familiarity and proficiency with the policies and procedures of the Customer Service department
• Knowledge of Medical Insurance terminology
• Can handle and prioritize multiple tasks
• Reliable, team-oriented, pleasant with excellent interpersonal skills
• Effective oral and written communication skills
• High School diploma or general education degree (GED) required
• 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience