Principal Product Manager - Managed Infrastructure Solutions

Lumen Technologies is a trusted network provider for the AI-powered world, connecting people, data, and applications. They are seeking a Principal Product Manager to own and grow their portfolio of managed infrastructure solutions targeted at hyperscaler and neocloud customers, while partnering with various teams to ensure successful product delivery.

Responsibilities:

• Own the product strategy and multi-year roadmap for managed infrastructure solutions (MOFN, dark fiber IRUs, managed spectrum/waves, custom builds) targeted at hyperscaler and neocloud buyers
• Maintain a deep, current understanding of cloud and AI network architectures, AI/ML infrastructure trends, sustainability targets, and procurement models
• Define the segment-specific value proposition, differentiating against direct fiber providers, neutral hosts, and other carriers
• Convert one-off hyperscaler infrastructure deals into repeatable productized offers with standard SKUs, commercial terms, SLAs, and operational playbooks
• Develop pricing frameworks, cost models, and deal-shaping tools that balance customer flexibility with margin discipline
• Define the build-vs-lease-vs-partner posture for new routes and capacity
• Serve as the product point of contact on strategic hyperscaler pursuits, partnering with Sales, Solutions Engineering, and Legal on RFPs, MSAs, and bespoke contract structures (IRUs, prepayments, milestone-based delivery)
• Lead pricing approvals and trade-off decisions on non-standard terms
• Drive lifecycle delivery across Network Planning, Field Operations, Service Delivery, and Service Assurance to ensure on-time, on-spec deployment
• Define and track KPIs: bookings, revenue, gross margin, time-to-deliver, route utilization, customer NPS
• Partner with Marketing on positioning, analyst engagement, and customer-facing collateral
• Build and maintain direct relationships with customer procurement, network architecture, and infrastructure teams
• Translate customer feedback into roadmap priorities and operational improvements

Requirements:

• 8+ years in product management, network engineering, or carrier sales engineering, with at least 3 years focused on hyperscaler, cloud provider, or large-scale wholesale customers
• Deep working knowledge of optical transport, dark fiber, DWDM/managed wavelengths, route engineering, and long-haul/metro network economics
• Proven track record productizing custom infrastructure solutions and scaling them into repeatable revenue
• Demonstrated commercial fluency: pricing, IRU structures, capex/opex trade-offs, margin analysis, contract negotiation support
• Experience operating in a matrixed environment with Sales, Engineering, Operations, and Finance
• Excellent executive communication; comfortable presenting to senior hyperscaler stakeholders and internal leadership
• Direct experience selling to or working inside one of the major hyperscalers (AWS, Microsoft, Google, Meta, Oracle)
• Familiarity with AI/ML infrastructure buildouts, data center interconnect (DCI), and subsea/terrestrial route planning
• MBA or equivalent commercial experience
• Background in managed services productization (not just transport sales)