Client Services Project Manager- Dental Industry

Five Lakes Dental Practice Solutions is a company that assists dental practices with insurance strategies. They are looking for a Client Services Project Manager to manage client projects, ensuring timely delivery and coordination between clients and internal teams.

Responsibilities:

• Manage a portfolio of client projects from kickoff to completion including credentialing, PPO management and analysis, TIN changes, and contract negotiations
• Serve as the primary point of contact for your clients, providing bi-weekly (or weekly) project status updates and leading kickoff and milestone meetings
• Coordinate cross-functionally with Account Managers to ensure every project has what it needs to move forward (and speak up when it doesn't)
• Track project activities, timelines, and deliverables in Zoho Projects
• Communicate clearly and professionally via phone, email, and video with clients who range from office managers to executive leadership teams
• Use Excel to organize data and support client-specific reporting needs

Requirements:

• 1-3 years of demonstrated ability in managing multiple projects simultaneously, independently, and under shifting deadlines
• Experience using project management or CRM software (Smartsheet, Asana, Monday.com, Salesforce, HubSpot, or similar)
• Strong verbal communication skills and being comfortable leading client calls, having direct conversations, and keeping people accountable in a professional, relationship-first way
• Proficiency in Microsoft Excel
• Self-starter mindset- you own your work and your outcomes, and you don't wait to be told what to do
• Adaptability- you're okay operating in environments where not every process is fully documented yet, and you see that as an opportunity rather than a problem
• Background in healthcare, dental, insurance, or credentialing
• Bachelor's degree in Project Management, Communications, or a related field