Senior Product Manager, Product Operations

NetSuite is part of Oracle Health, seeking an experienced Senior Product Manager to support product operations and cross-functional delivery within the Oracle Health EHR portfolio. This role emphasizes operational rigor, regulatory compliance, and effective collaboration across multiple teams to enhance product execution in a regulated healthcare environment.

Responsibilities:

• Help define and improve operating models that support Product Management, Engineering, UX, QA, Delivery, Regulatory, Legal, Customer Success, and leadership stakeholders
• Translate broad or ambiguous requests into clear action plans, owners, due dates, acceptance expectations, and trackable deliverables
• Support product and release execution across multiple teams, workflows, or product areas
• Create practical processes that improve visibility, accountability, and delivery quality without adding unnecessary overhead
• Identify recurring execution gaps and recommend improvements to planning, work tracking, documentation, release readiness, and governance
• Help teams maintain momentum when guidance is incomplete, delayed, or evolving
• Partner with product leaders to connect roadmap priorities to user needs, clinical workflow value, customer commitments, business goals, and regulatory expectations
• Support the translation of product strategy into requirements, milestones, execution plans, and measurable outcomes
• Communicate priorities, tradeoffs, risks, and dependencies to technical and non-technical stakeholders
• Help ensure product decisions are documented and aligned across impacted teams
• Contribute to planning discussions for features, workflows, product areas, or internal operational initiatives
• Partner with regulatory, clinical, legal, privacy, security, product, and engineering stakeholders to support healthcare software compliance activities
• Apply working knowledge of regulated healthcare IT environments, including concepts related to medical device certification, medical device classification, conformity assessment, technical documentation, clinical evaluation, safety, and performance expectations
• Help product teams understand and operationalize regulatory expectations into practical product and engineering workflows
• Support documentation readiness for products, features, or workflows that may be subject to medical device or other healthcare regulatory requirements
• Track commitments, open questions, risks, and deliverables related to regulatory reviews, compliance workflows, and release governance
• Help establish clear standards for evidence, documentation, and operational readiness across product teams
• Partner with Product, Design, Engineering, QA, and clinical stakeholders to develop clear requirements, user stories, workflows, acceptance criteria, and release expectations
• Review product documentation, release materials, internal enablement content, and customer-facing collateral for clarity, completeness, and alignment
• Ensure requirements reflect clinical workflow needs, business priorities, technical constraints, and applicable healthcare regulatory considerations
• Support release readiness activities, including dependency tracking, documentation completion, risk identification, and stakeholder sign-off
• Help ensure work is logged accurately in Jira or other systems of record
• Break high-level initiatives into actionable Jira items, tasks, trackers, or work plans
• Track open items, blockers, decisions, deadlines, dependencies, risks, and release impacts
• Maintain clear status views that show what is complete, what is at risk, and what requires action
• Build lightweight dashboards, reports, Confluence pages, trackers, or operational scorecards
• Create concise summaries for leadership and cross-functional stakeholders
• Use reporting to identify patterns, reduce recurring friction, and improve planning discipline
• Build trusted relationships across Product Management, Engineering, UX, QA, Regulatory, Legal, Privacy, Security, Delivery, Marketing, Customer Success, and leadership teams
• Facilitate alignment when ownership, next steps, timelines, or priorities are unclear
• Lead complex discussions across multiple teams and lines of business
• Provide thoughtful recommendations when program-level risks, product tradeoffs, or regulatory dependencies require decision-making
• Reinforce accountability while helping teams self-govern through clear structure and communication
• Act as a trusted advisor to stakeholders by combining product judgment, operational rigor, and practical regulatory awareness

Requirements:

• 5+ years of product management experience delivering enterprise software or healthcare technology products
• Experience defining product strategy, developing roadmaps, writing requirements, and delivering complex products from concept to launch
• Experience working with healthcare interoperability, healthcare data exchange, revenue cycle management, healthcare transaction services, or clinical workflow solutions
• Experience delivering AI/ML-powered products, intelligent automation solutions, or data-driven platforms
• Strong understanding of healthcare workflows, including payer-provider interactions, clinical workflows, or healthcare administrative transactions
• Familiarity with healthcare interoperability standards and technologies such as FHIR, HL7, APIs, EDI/X12, or related frameworks
• Experience using data, analytics, customer insights, and KPIs to drive product decisions
• Proven ability to influence cross-functional teams in a highly matrixed organization
• Excellent written, verbal, presentation, and executive communication skills
• Ability to operate independently, manage competing priorities, and make sound decisions in a fast-paced environment
• Bachelor's degree in Computer Science, Engineering, Healthcare Administration, Business, or a related field, or equivalent experience
• Direct experience with Oracle Health products, healthcare providers, payers, revenue cycle vendors, clearinghouses, or interoperability platforms
• Experience with prior authorization, claims management, eligibility verification, remittance processing, referrals, attachments, or related revenue cycle workflows
• Experience building AI-powered healthcare products, generative AI solutions, conversational AI, clinical decision support tools, or intelligent workflow automation
• Knowledge of AI/ML development lifecycles, model evaluation methodologies, and responsible AI practices
• Familiarity with healthcare privacy, security, and regulatory requirements, including HIPAA and related compliance frameworks
• Experience launching 0-to-1 products and driving market adoption
• Experience with cloud-based enterprise platforms, SaaS products, and large-scale distributed systems
• MBA, Master's degree, or equivalent advanced experience