Senior Manager, Product Operations (Remote Eligible)

Smartsheet has been empowering teams for over 20 years with innovative work management solutions. They are seeking a Senior Manager of Product Operations to lead a team responsible for planning, executing, and shipping products, while driving strategic alignment across product and engineering leadership.

Responsibilities:

• Lead, develop, and grow a team of Product Operations Managers across varying levels
• Design and own the product operating model: planning cycles, goals frameworks, launch process, and team rhythms
• Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions
• Set tooling strategy for product ops — drive adoption of systems (including Smartsheet) that create accountability and visibility
• Define role standards, hiring bars, and development paths for the Product Ops function
• Embed AI-augmented workflows into how the team operates; model a builder mindset
• Drive cross-functional alignment between product, engineering, design, GTM, and finance

Requirements:

• 8+ years in product operations, strategy & ops, or program management — with at least 2–3 years in people management
• Deep experience designing operational systems that scale across a product org
• Strong executive communication: you can present operational complexity at the VP and CPO level without losing the nuance
• Track record of building and developing high-performing ops teams
• Data-driven and outcome-oriented — you connect operational decisions to business metrics
• Experience influencing without authority across multiple functions and org levels
• Experience building or scaling a Product Ops function from the ground up
• Familiarity with AI tooling strategy in an operational context
• Background in GTM or launch operations at a SaaS or platform company