Smartsheet has been empowering teams for over 20 years with innovative work management solutions. They are seeking a Senior Manager of Product Operations to lead a team responsible for planning, executing, and shipping products, while driving strategic alignment across product and engineering leadership.
Responsibilities:
- Lead, develop, and grow a team of Product Operations Managers across varying levels
- Design and own the product operating model: planning cycles, goals frameworks, launch process, and team rhythms
- Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions
- Set tooling strategy for product ops — drive adoption of systems (including Smartsheet) that create accountability and visibility
- Define role standards, hiring bars, and development paths for the Product Ops function
- Embed AI-augmented workflows into how the team operates; model a builder mindset
- Drive cross-functional alignment between product, engineering, design, GTM, and finance
Requirements:
- 8+ years in product operations, strategy & ops, or program management — with at least 2–3 years in people management
- Deep experience designing operational systems that scale across a product org
- Strong executive communication: you can present operational complexity at the VP and CPO level without losing the nuance
- Track record of building and developing high-performing ops teams
- Data-driven and outcome-oriented — you connect operational decisions to business metrics
- Experience influencing without authority across multiple functions and org levels
- Experience building or scaling a Product Ops function from the ground up
- Familiarity with AI tooling strategy in an operational context
- Background in GTM or launch operations at a SaaS or platform company