Customer Success Manager

Givebutter is a nonprofit fundraising and CRM platform that empowers changemakers to raise funds and manage donations effectively. They are looking for a Customer Success Manager who will partner with nonprofit customers to help them achieve their fundraising goals through strategic adoption and best practices. The role involves driving customer outcomes, retention, and growth while utilizing AI tools for efficiency.

Responsibilities:

• Serve as a strategic partner for nonprofit customers through short term, outcome-focused engagements, helping them achieve fundraising and donor engagement goals through Givebutter (this is a pooled motion, not a fixed book of business)
• Lead discovery, success planning, training, and strategic guidance that drive adoption, value realization, retention, and growth
• Become a subject matter expert in Givebutter and connect platform capabilities to customer goals, challenges, and opportunities
• Continuously test and iterate on new ways to incorporate AI into your workflows, using it to support and improve the work being done while maintaining strong judgment and data hygiene
• Identify customer risks and opportunities early, using AI, data and customer insights to guide proactive action
• Partner cross-functionally to improve the customer experience and advocate for customer needs
• Facilitate a mix of 1:many webinars, automated engagement, and targeted 1:1 customer interactions

Requirements:

• 2-5 years of experience in Customer Success, Account Management, Consulting, Sales, or similar customer-facing roles
• Demonstrated ability to drive customer outcomes through strategic guidance, relationship management, and problem solving
• Experience managing multiple customer engagements in a pooled or scaled motion while working toward retention, growth, adoption, or business goals
• Strong communication, discovery, stakeholder management, and customer-facing presentation skills
• Experience facilitating trainings, workshops, webinars, or customer education programs
• Experience working in a scaled or pooled customer success function
• Experience working directly in nonprofit fundraising, donor development, or advancement
• Experience with nonprofit fundraising technology, CRMs, fundraising platforms, or related software
• Experience advising customers on fundraising strategy or campaign planning