Senior Customer Success Manager - North America

Primer is the unified infrastructure for global payments, aiming to provide finance and payments teams with visibility and control. The Senior Customer Success Manager will spearhead growth in North America by engaging with merchants, ensuring adoption and growth, and collaborating across teams to prioritize merchant requests.

Responsibilities:

• This is a founding Customer Success role to spearhead our growth in North America
• You'll work with our merchants on a daily basis, putting their needs first, engaging them at critical points in their journey to ensure adoption, growth and renewal
• You'll identify and qualify opportunities for growth while ensuring you have a constant view of risks
• You'll represent the merchant internally at Primer, while progressing opportunities, risks and challenges proactively to ensure a great experience
• You'll develop a deep understanding of our product and collaborate across teams at Primer to assess and prioritise merchant requests to prime them for growth
• We're a growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground up

Requirements:

• Payments experience or related industry experience
• Previous experience in a client-facing role in customer success or account management working with a complex technical product
• Excellent interpersonal skills and the ability to nurture relationships across client stakeholder groups to generate value for both the merchant and Primer
• Skilled at data analysis to identify insights, risks and opportunities to move the needle on merchant operations
• The ability to work in a fast-paced environment with varied, changing objectives - and the ability to balance and prioritise these
• The ability to collaborate and communicate with the Primer team, drawing insights from peers to inform prioritisation and manage expectations
• Structure and organisation - to better excel at discovery to ensure all merchants requirements are clearly understood and prioritised
• Drive and ambition - we're a company that's growing fast, and we want you to grow with us
• Previous experience in consultancy is a definite plus