Senior Business Analyst

Premise Health is dedicated to providing exceptional healthcare to large organizations and their employees. The Senior Business Analyst will serve as a vital link between the IT Applications Optimization team and business stakeholders, focusing on optimizing Epic's features to enhance efficiency and user experience. This role involves evaluating workflows, driving stakeholder education, and leading initiatives to promote the adoption of Epic functionalities.

Responsibilities:

• Research and analyze current workflows to identify optimization opportunities and recommend Epic solutions for improved outcomes, ensuring alignment with organizational strategies and goals
• Collaborate with stakeholders to assess needs and challenges, proposing data-informed solutions leveraging Epic functionality, while leading key initiatives to drive measurable results and program success
• Monitor Epic usage, adoption trends, and upcoming features to proactively identify opportunities for improvement and additional training needs, using insights to guide process improvement strategies and inform long-term planning
• Create materials and facilitate discussions to educate stakeholders on Epic functionality, upgrades, best practices, etc., while contributing to the development of organizational standards and best practices for optimization initiatives
• Synthesize complex features or problems and independently develop detailed business cases, outlining key information including business problem, goals and objectives, initiative approach, enterprise value, scope, assumptions, risks, and dependencies
• Complete assigned feature assessments, demonstrating ownership of deliverables and accountability for outcomes
• Lead backlog grooming activities, prioritizing tasks in alignment with strategic objectives and promoting efficiency in execution
• Serve as a resource and mentor to junior team members, providing leadership, coaching, and guidance to support their professional growth and ensure team success
• Demonstrate strong professional written and verbal communication skills when interacting with customers (internal and external) and on behalf of Premise Health
• Exhibit strong organizational skills with keen attention to detail and a problem-solving mindset, while fostering a culture of continuous improvement within the team and broader organization
• Embody Premise Health cultural beliefs (respectful, accountable, courageous, ethical, engaged, innovative, and quality-focused)
• Perform other duties as assigned

Requirements:

• Bachelor's degree preferred
• Experience of 5 years or more in a related field will be considered in lieu of degree
• Requires minimum of four (4) years of experience in healthcare, product development, research, data science, reporting and analytics, or economics
• Requires minimum of two (2) years of experience working in or with a relevant EMR or business application
• Requires demonstrable experience in independent problem solving and creative thinking with ability to effectively weigh business, industry, and organization knowledge leveraging independent communication and interaction skills
• Requires demonstrable experience in supported problem solving and creative thinking with ability to effectively weigh business, industry, and organization knowledge leveraging supported communication and interaction skills
• Experience working on cross-functional teams
• Experience establishing & maintaining relationships with individuals at various levels of the organization, such as peers, internal/external stakeholders, business partners, senior level managers
• Applies a strategic mindset to analyze complex systems and processes, identifying opportunities to drive long-term value and successful change adoption. Demonstrates creative problem-solving and decision-making skills to deliver impactful solutions
• Ethical, accountable, trustworthy, organized, and adaptable. Leads by mentoring junior team members and guiding stakeholders through organizational changes with a solutions-oriented approach
• Proven ability to assess features or processes, identify opportunities for improvement using analytical and critical thinking, and communicate data-informed insights to drive decision-making and stakeholder alignment
• Brings expertise in aligning project and program outcomes with strategic goals to optimize operational and clinical processes. Demonstrates deep knowledge of industry and organizational practices with a focus on measurable outcomes
• Excellent written, verbal, and non-verbal communication skills. Actively listens, translates business needs into actionable solutions, and presents complex ideas persuasively. Effectively communicates change initiatives and gains stakeholder buy-in through tailored messaging
• Exhibits strong interpersonal skills to lead cross-functional initiatives, coach team members, resolve conflicts, and drive consensus. Fosters collaboration and ensures alignment across teams and stakeholders
• Must be able to effectively use office productivity tools, business analysis tools, and communication tools. This includes but is not limited to the following toolsets: MS Office Suite, ServiceNow; MS Project; Video conferencing tools (Zoom, etc.); Collaboration Tools (SharePoint, Teams, etc.)
• Continuously seeks opportunities for improvement and embraces challenges. Adapts to evolving priorities with a focus on long-term success, strategic planning, and delivering high-quality results
• Experience or familiarity with Epic workflows, functionality, or operations in a clinical or administrative capacity is preferred
• Technical background or degree program, project management experience, and familiarity with structured methodologies are highly desirable