Sr Default Business Analyst

Guild Mortgage Company, closing loans and opening doors since 1960, is dedicated to serving homeowners and buyers. They are seeking a Senior Default Business Analyst to perform activities related to business analysis functions within the default and bankruptcy servicing department, ensuring effective communication between stakeholders and the software development team.

Responsibilities:

• Work with the project sponsor to document project objectives, identify project stakeholders and analyze scope
• Elicit project requirements through the use of interviews, document analysis, viewpoints, etc
• Write project requirements specifications and business rules according to standard templates. Set up, maintain and document I5/Foreclosure tracking system codes and stops, and manages change control process/signoff
• Accurately define quality attributes, constraints, external interfaces, and other nonfunctional requirements
• Establish and implement effective testing strategies to appropriately assess final programming changes; work with other Business Analysts to identify cross impacts of final programming changes to other areas
• Document system changes in short narrative or diagram overviews including all business rules, use cases, and test scripts
• Develop training programs and tools to increase systems knowledge; develop servicing processes, scripts, and templates for correspondence
• Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail
• Represent requirements using alternative views via flowcharts, diagrams, or scenarios where appropriate; participate in business justification and the prioritization of proposed requirements
• Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements
• Participate in peer reviews and inspection of requirements documents and corresponding work products; ensure that the requirements were interpreted correctly
• Establish and implement effective requirements practices, including use and continuous improvement of requirements process. Assist with the development of the organization’s requirements engineering policies, procedures, and tools
• Provide audit/monitoring support as directed
• Use expertise to resolve issues escalated by junior-level teammates
• Perform other duties as assigned

Requirements:

• Bachelor's Degree directly related to the position or equivalent, required
• Minimum six years total relevant experience in Business or Mortgage Banking related role(s) required
• Analytical skills and a demonstrated talent for scrutinizing complex work processes and streamlining them for increased output; ability to abstract up from low-level information to a more general understanding
• Modeling skills necessary to represent requirements information in graphical forms
• Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations
• Excellent verbal and written communication required; able to effectively manage communication with multiple stakeholders
• Demonstrated ability to interview subjects, facilitate group discussions, gather information, and report on results
• Strong proficiency with Microsoft Office, Excel Google docs, collaborative cloud-based programs, and third-party software applications required
• Ability to handle aggressive deadlines, set appropriate expectations and juggle multiple responsibilities
• Self-motivated, with the ability to work independently and lead projects with a strong attention to detail
• Excellent verbal and written communication skills required
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
• Commitment to company values
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected
• Experience in process improvements and business systems analysis preferred within default, bankruptcy and REO
• Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA requirement preferred