Guild Mortgage Company, closing loans and opening doors since 1960, is dedicated to serving homeowners and buyers. They are seeking a Senior Default Business Analyst to perform activities related to business analysis functions within the default and bankruptcy servicing department, ensuring effective communication between stakeholders and the software development team.
Responsibilities:
- Work with the project sponsor to document project objectives, identify project stakeholders and analyze scope
- Elicit project requirements through the use of interviews, document analysis, viewpoints, etc
- Write project requirements specifications and business rules according to standard templates. Set up, maintain and document I5/Foreclosure tracking system codes and stops, and manages change control process/signoff
- Accurately define quality attributes, constraints, external interfaces, and other nonfunctional requirements
- Establish and implement effective testing strategies to appropriately assess final programming changes; work with other Business Analysts to identify cross impacts of final programming changes to other areas
- Document system changes in short narrative or diagram overviews including all business rules, use cases, and test scripts
- Develop training programs and tools to increase systems knowledge; develop servicing processes, scripts, and templates for correspondence
- Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail
- Represent requirements using alternative views via flowcharts, diagrams, or scenarios where appropriate; participate in business justification and the prioritization of proposed requirements
- Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements
- Participate in peer reviews and inspection of requirements documents and corresponding work products; ensure that the requirements were interpreted correctly
- Establish and implement effective requirements practices, including use and continuous improvement of requirements process. Assist with the development of the organization’s requirements engineering policies, procedures, and tools
- Provide audit/monitoring support as directed
- Use expertise to resolve issues escalated by junior-level teammates
- Perform other duties as assigned
Requirements:
- Bachelor's Degree directly related to the position or equivalent, required
- Minimum six years total relevant experience in Business or Mortgage Banking related role(s) required
- Analytical skills and a demonstrated talent for scrutinizing complex work processes and streamlining them for increased output; ability to abstract up from low-level information to a more general understanding
- Modeling skills necessary to represent requirements information in graphical forms
- Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations
- Excellent verbal and written communication required; able to effectively manage communication with multiple stakeholders
- Demonstrated ability to interview subjects, facilitate group discussions, gather information, and report on results
- Strong proficiency with Microsoft Office, Excel Google docs, collaborative cloud-based programs, and third-party software applications required
- Ability to handle aggressive deadlines, set appropriate expectations and juggle multiple responsibilities
- Self-motivated, with the ability to work independently and lead projects with a strong attention to detail
- Excellent verbal and written communication skills required
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
- Commitment to company values
- Customer Service - Proactive attention to each person
- Integrity - Do and say what's right
- Respect - Treat others with dignity
- Collaboration - Listen and work together
- Learning - Seek knowledge and strive for improvement
- Excellence – Deliver the unexpected
- Experience in process improvements and business systems analysis preferred within default, bankruptcy and REO
- Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA requirement preferred