Sr. Project Manager (IT and ERP)

Senior Project Manager (Contract)

Pasadena, CA (Hybrid)

We're seeking an experienced, hands-on Senior Project Manager for a contract engagement within an enterprise Project Management Office (PMO). This role will lead the delivery of high-impact, enterprise technology initiatives in a fast-paced, mission-driven environment.

This is a true delivery role-ideal for someone who thrives in execution, takes ownership, and is not afraid to get into the details to drive outcomes.

What You'll Be Doing

<>Program & Project Leadership</>

• Lead full lifecycle delivery (initiation through go-live and stabilization) of large-scale enterprise programs


• Own project plans, schedules, budgets, risks, and communications


• Drive delivery momentum by proactively identifying and resolving risks and blockers

<>Hands-On Delivery & Business Analysis</>

• Actively contribute to execution, including requirements gathering, process mapping, gap analysis, and UAT coordination


• Step in to address team gaps and ensure progress stays on track


• Troubleshoot issues, identify root causes, and implement solutions quickly

<>Stakeholder & Vendor Management</>

• Act as the primary point of accountability for delivery


• Lead executive steering committees and provide clear, actionable updates


• Manage vendors, system integrators, and third-party partners against scope, milestones, and SLAs

<>Implementation Oversight</>

• Oversee solution design, configuration, testing, data migration, and deployment


• Support RFP processes, vendor selection, and contract negotiations


• Drive organizational change management, including training and adoption

<>Governance & Risk Management</>

• Ensure alignment with PMO standards, governance frameworks, and compliance requirements


• Manage budgets, forecasting, and financial reporting


• Proactively mitigate risks and maintain audit-ready documentation

<>PMO Contribution</>

• Help evolve PMO best practices, templates, and processes


• Mentor junior team members and promote a proactive, ownership-driven culture

What We're Looking For

Required Qualifications

• 8+ years of project management experience, including 5+ years leading enterprise IT implementations ($5M+)


• Proven experience delivering ERP or Contact Center implementations end-to-end


• Strong hands-on business analysis skills (requirements gathering, process mapping, gap analysis)


• Experience managing cross-functional teams and multiple workstreams


• Strong communication skills with the ability to engage both technical and executive audiences


• Experience with project management tools such as MS Project, Smartsheet, Jira, or similar


• Ability to work in a hybrid onsite environment in Pasadena, CA

Preferred Qualifications

• Experience in public sector, financial services, or regulated environments


• Background in ERP modernization, financial system replacement, or contact center transformation


• Experience with omnichannel contact center platforms and AI-enabled solutions


• Certifications such as PMP, PgMP, CSM, SAFe, CBAP, or similar


• Proven success in change management and user adoption for large-scale implementations


• Prior experience as a Business Analyst or Functional Lead