Sales Development Representative

Vacasa is a vacation rental company focused on delivering exceptional experiences and genuine hospitality. They are seeking an Outbound Sales Representative responsible for identifying, engaging, and qualifying prospective vacation rental homeowners to support portfolio growth through proactive outbound prospecting efforts.

Responsibilities:

• Execute high-volume outbound prospecting efforts through phone calls, email, SMS, and other communication channels to generate qualified homeowner opportunities
• Manage and maintain outbound cadences within platforms such as Salesloft, Salesforce, and other sales engagement tools
• Identify and engage homeowners through multiple lead sources including marketing-generated leads, nurture campaigns, site re-engagements, referrals, and change-of-ownership opportunities
• Qualify prospects based on homeowner goals, property fit, market alignment, and readiness to engage with local sales teams
• Accurately document all outreach activity, lead status updates, call notes, and opportunity progression within CRM systems
• Collaborate with marketing and sales leadership to provide feedback on lead quality, campaign performance, and outbound strategy effectiveness
• Maintain SLA expectations for speed-to-lead and outbound follow-up standards to maximize conversion opportunities
• Consistently meet or exceed activity and performance metrics including outbound calls, conversations, qualified opportunities created, and appointment-setting goals
• Participate in ongoing sales training, call coaching, and team development initiatives to improve communication skills and sales effectiveness
• Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy
• Support continuous improvement initiatives by identifying process gaps, workflow inefficiencies, and opportunities to improve outbound conversion performance
• Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement
• Other duties as assigned because every day is different in sales and hospitality!

Requirements:

• 1–3 years of experience in outbound sales, business development, SDR/BDR, inside sales, hospitality sales, or a related customer-facing role
• Proven ability to confidently communicate with prospects through outbound phone outreach and relationship-based conversations
• Strong organizational skills with the ability to manage multiple lead pipelines, follow-up timelines, and competing priorities simultaneously
• Comfortable working in a metrics-driven environment with performance expectations tied to activity and opportunity generation
• Strong written and verbal communication skills with the ability to explain information clearly, professionally, and thoughtfully
• Self-motivated with the ability to work independently while contributing positively within a collaborative team environment
• Ability to move freely (standing, stooping, walking, bending, pushing, pulling, and repetitive hand/finger motions) and lift up to a maximum of twenty-five (25) pounds without assistance
• Experience working in hotel, hospitality, vacation rental, real estate, or similar industry
• Experience using CRM and sales engagement platforms such as Salesforce, Salesloft, HubSpot, Twilio, or similar technologies
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms
• College education is strongly preferred, though we recognize that great talent comes from many different paths