Customer Success Manager

Versapay is a company that transforms accounts receivable into a competitive advantage. They are seeking a Customer Success Manager to manage a portfolio of customers, focusing on retention, product adoption, and customer satisfaction through proactive engagement and data-driven insights.

Responsibilities:

• Own the success of our Commercial Real Estate customers, developing scalable playbooks and touchpoints to drive engagement and retention
• Serve as a trusted advisor to customers, helping them achieve their goals and maximize ROI
• Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth
• Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver value at scale
• Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer
• Track and manage renewals, escalations, and at-risk accounts in coordination with internal stakeholders
• Maintain accurate account records and activity logs within SFDC and HubSpot

Requirements:

• 2–5 years of experience in Customer Success, Account Management, or Program/Project Management
• Experience owning the full renewal process
• Proven ability to manage a large book of business with a data-driven, scaled approach
• Strong communication and organizational skills with the ability to prioritize across competing demands
• Experience building and executing customer programs or playbooks that drive measurable outcomes
• Comfort working in a fast-paced, high-growth environment
• Experience with MRI software is a plus
• Experience in Commercial Real Estate is a plus
• Candidates with 5+ years in Accounts Receivable would also be considered