Sr. Business Analyst, P&C Insurance (Remote)

Crum & Forster (C&F) is a well-established insurance provider with a strong financial rating and a commitment to superior customer service. They are seeking a Senior Business Analyst to join their Surplus & Specialty Lines Digital Services team, where the role involves supporting various business units by gathering and analyzing data to enhance business processes and system requirements.

Responsibilities:

• Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues
• Participate in roadmap planning activities, as required
• Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications
• Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow
• Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems
• Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans
• Participate in research of third-party software products to support purchase or build decisions
• Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization
• Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status
• Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required
• Track and manage issues based on the findings, complete with probable causes and viable solutions
• Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems
• Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support
• Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed

Requirements:

• Bachelor's degree and a minimum of 5-8+ years specialized experience working in a IT Business Analyst or similar capacity
• P&C Insurance experience required
• Extensive experience in overseeing the design, development, and implementation of software solutions, systems, or products in support of underwriting, financial or claims application systems
• Demonstrated project management skills
• Excellent understanding of the organization's goals and objectives
• Excellent analytical and creative problem-solving skills
• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Logical and efficient with keen attention to detail
• Ability to conduct research into systems issues and products as required
• Ability to communicate ideas in both technical and user-friendly language
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Extensive experience working in a team-oriented, collaborative environment
• Experience with Non-Admitted insurance lines strongly preferred